Delivery Information

Thank you for visiting and shopping at www.randscollection.com.au. Following are the terms and conditions that constitute our Shipping Policy.

Shipment processing time

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipment method Estimated delivery time Shipment cost
Standard 1kg Shipping Time (7-14 Business Days) $11.95
Standard 3kg Shipping Time (7-14 Business Days) $14.95
Standard 5kg Shipping Time (7-14 Business Days) $17.95
Standard 5kg and over Shipping Time (7-14 Business Days) $19.95
Standard – Spend over $100 Shipping Time (7-14 Business Days) FREE

Delivery delays can occasionally occur.

https://www.randscollection.com.au ships to addresses within Australia.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

https://www.randscollection.com.au is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

https://www.randscollection.com.au requires photos and notification on any damaged stock within 7 days of delivery. R&S Collection will determine if a full refund or replacement stock will be shipped.

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We currently do not ship outside of Australia.

Returns Policy

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.