Thank you for visiting and shopping at www.randscollection.com.au. Following are the terms and conditions that constitute our Shipping Policy.
Shipment processing time
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
|Shipment method||Estimated delivery time||Shipment cost|
|Standard 1kg||Shipping Time (7-14 Business Days)||$11.95|
|Standard 3kg||Shipping Time (7-14 Business Days)||$14.95|
|Standard 5kg||Shipping Time (7-14 Business Days)||$17.95|
|Standard 5kg and over||Shipping Time (7-14 Business Days)||$19.95|
|Standard – Spend over $100||Shipping Time (7-14 Business Days)||FREE|
Delivery delays can occasionally occur.
https://www.randscollection.com.au ships to addresses within Australia.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
https://www.randscollection.com.au is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
https://www.randscollection.com.au requires photos and notification on any damaged stock within 7 days of delivery. R&S Collection will determine if a full refund or replacement stock will be shipped.
Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
We currently do not ship outside of Australia.
Our Return & Refund Policy provides detailed information about options and procedures for returning your order.